Privacy Policy & Terms and Conditions
Effective Date: November 7, 2024
Thank you for visiting Lutz Plumbing Inc. (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy, together with our Terms and Conditions, describes how we collect, use, disclose, and protect the personal information you share with us, and how we manage the communications you receive, including SMS messaging.
By accessing our website, requesting our services, or otherwise engaging with us, you agree to the practices and terms outlined below.
1. Information We Collect
We may collect various types of information, including:
Personal Information: We may collect personal details that you provide directly, such as your name, address, email address, and telephone number (including mobile number), when you request service appointments, contact our team, or subscribe to communications.
Usage Data: We may gather information automatically when you visit our website, such as your IP address, browser type, operating system, pages visited, and visit timestamps. This helps us understand how our website is used, ensuring we continue to refine and enhance your experience.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our offerings, including plumbing, HVAC, wellness, and design services.
Process and respond to inquiries, service requests, and appointments.
Communicate with you through various channels, including email, telephone, SMS, or MMS messages, ensuring that you remain informed about appointments, project updates, and product recommendations.
Improve our website, products, and customer experience, guided by our longstanding commitment to quality and innovation.
Send marketing communications, including information about new products, services, and promotions, if you have opted to receive them.
Ensure compliance with applicable legal and regulatory requirements.
3. SMS Consent & Communications
SMS Consent Communication:
By providing your mobile number and opting in, you consent to receive SMS or MMS messages from Lutz Plumbing Inc. for service-related communications and, if you choose, promotional updates. The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Lutz Plumbing Inc., you may receive messages related to the following:
Appointment Reminders: Upcoming service appointment confirmations or reminders of scheduled visits by our technicians.
Follow-Up Messages: Updates on ongoing projects, confirmations that an issue has been resolved, or requests for feedback on recent services.
Billing Inquiries: Notifications regarding account balances, payment confirmations, or reminders about upcoming billing dates.
Promotional Offers (If Opted-In): Occasional messages highlighting special deals or exclusive promotions on our premium fixtures, wellness solutions, or complementary services.
Example Message:
"Hello, this is a friendly reminder of your upcoming plumbing service appointment with Lutz Plumbing Inc. at your home on January 15 at 9:00 AM. Reply STOP to opt out of SMS messaging at any time."
Opt-In Methods:
You may opt-in to receive SMS messages in the following ways:
Verbally, during a conversation with one of our representatives
By submitting an online form on our website
By filling out a paper form at our location or during a service visit
By sending us a text message first after getting our number from our website
If you do not wish to receive SMS messages, simply do not select the SMS consent option on these forms.
Message Frequency:
Message frequency may vary based on the nature of your interactions with us. For example, you may receive up to 4 SMS messages per week related to appointments, billing, or other communications relevant to your services. If you have opted in for promotional messages, frequency may fluctuate depending on current offers.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply depending on your mobile carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. You are responsible for any charges incurred.
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive from us. Alternatively, you may contact us directly to request removal from our messaging list.
Additional Options & Standard Messaging Disclosures:
Non-Opt-In Choice: If you do not wish to receive SMS messages, simply do not select the SMS consent option on our forms. You can still use our services and access all other communication channels.
Opt-Out at Any Time: To stop receiving SMS messages, reply "STOP" to any text we send.
Help & Assistance: For support, reply "HELP" to any message, or review our Privacy Policy and Terms and Conditions pages for detailed information.
Message and Data Rates: Standard carrier message and data rates may apply. These charges vary by plan and carrier.
Message Frequency: The number of messages you receive may change based on your service usage, appointment schedule, and any promotional preferences you have opted into.
4. Terms and Conditions
Your use of our website, services, and communications is subject to the following Terms and Conditions:
User Conduct: You agree to use our services and website responsibly, adhering to all applicable laws and regulations.
Intellectual Property: All content, including text, images, and graphics, is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use our content without our express written permission.
Third-Party Links: Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy policies, or practices of these external sites.
Disclaimer of Warranties & Limitation of Liability: We strive to ensure the accuracy and quality of our products and services. However, we make no warranties, express or implied, and will not be liable for any direct or indirect damages arising from the use of our website or services.
Governing Law & Dispute Resolution: These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved through binding arbitration or in courts located within California, unless otherwise required by applicable law.
5. Information Sharing
We do not sell or rent your personal information. We may share data with trusted third-party partners to:
Fulfill service requests and appointments.
Support marketing, analytics, or business operations.
Comply with legal obligations or protect our legal rights.
All third-party partners are bound by strict confidentiality agreements and prohibited from using your information for purposes other than those authorized by us.
6. Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience and gather analytical insights. You can adjust your browser settings to refuse cookies, though this may limit certain website functionalities.
7. Data Security
We employ industry-standard security measures to safeguard your personal information. While we cannot guarantee absolute security, we continually review and update our practices to maintain a secure environment.
8. Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal information, such as:
Accessing, updating, or deleting your information.
Opting out of marketing communications, including SMS messaging and email newsletters.
Restricting or objecting to certain data processing activities.
To exercise these rights, please contact us at:
Email: contact@lutzplumbingonline.com
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will delete it promptly.
10. Changes to This Privacy Policy & Terms and Conditions
We may update this policy and our terms periodically. Any revisions will be posted here with a new effective date. Your continued use of our website or services after any update constitutes your acceptance of these changes.
11. Contact Us
If you have questions regarding this Privacy Policy, Terms and Conditions, or our data practices, please contact us:
Lutz Plumbing Inc.
Address: 3123 17th Street, San Francisco, CA 94110
Email: contact@lutzplumbingonline.com
Phone: (415) 621-4292