See • Feel • Test TOTO
Step into our Lutz Bath & Kitchen Showroom to experience TOTO’s latest innovations first-hand. From heated NEOREST® suites to hands-on WASHLET® demos, our design team guides you through finishes, sizing, and tech—so every detail feels right before you buy.
- Working NEOREST® & WASHLET® displays
- Personalized design consultations
- Wide selection of curated accessories
- Expert advice on features & compatibility
Two divisions, one expert team: Lutz Plumbing (Service) & Lutz Bath & Kitchen (Showroom).
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Comprehensive TOTO Sales, Installation & Repair Services
As San Francisco’s trusted TOTO partner, we provide end-to-end solutions for TOTO Washlets, NEOREST smart toilets, and traditional models. Our in-house team ensures seamless coordination from purchase to installation and authorized repairs.
Expert Sales
Personalized guidance to select the ideal TOTO fixture—be it a classic toilet, advanced Washlet, or integrated NEOREST system.
Professional Installation
Factory-trained, in-house technicians ensure precise installation for optimal performance and longevity of your TOTO products.
Authorized Repair
As a Factory-Trained Authorized Service Representative (ASR), we handle warranty claims, maintenance, and repairs efficiently using genuine TOTO parts.
Post-Purchase Peace of Mind
Your relationship with us doesn't end at the sale. We provide ongoing support:
- Hassle-free TOTO warranty processing & repairs
- Direct access to factory-trained technicians
- Guidance on future upgrades and accessories
- Rapid service with genuine TOTO parts
No subcontractors—one accountable, licensed team.
New to TOTO? Let's Decode
What's a WASHLET®?
A WASHLET® is an electronic bidet seat that replaces your existing toilet seat. It offers features like warm water cleansing, heated seat, air dryer, and deodorizer for enhanced hygiene and comfort. TOTO offers various WASHLET® models fitting most standard toilets.
NEOREST® vs. Standard Toilet + WASHLET®?
A NEOREST® is a fully integrated smart toilet where the bidet functions are built directly into the toilet itself, offering a seamless, tankless design with advanced features like auto-open/close lid and auto-flush. A standard toilet paired with a WASHLET® seat provides similar bidet functionality but retains the separate toilet base and tank appearance.
Who handles the TOTO warranty?
We do! As San Francisco's only Factory-Trained Authorized Service Representative (ASR) plumbing company for TOTO, Lutz Plumbing handles all warranty claims and repairs directly. If you purchase and have us install your TOTO product, simply call us for any warranty issues – we manage the entire process.
Do you remove my old toilet?
Yes, our standard installation service includes the professional removal and environmentally responsible disposal of your old toilet fixture.
Ready to Experience TOTO?
Connect with our experts today to visit the showroom or schedule your service.
Showroom Hours: Mon-Fri 10:00 AM - 4:30 PM
Service Office Hours: Mon-Fri 8:00 AM - 4:30 PM
Location: 3123 17th Street, San Francisco, CA 94110