TOTO Authorized Service Representative

TOTO NEOREST Buying Guide

Everything you need to know before purchasing and installing a NEOREST. One page. No fluff.

Three Things Your Bathroom Needs

These are the requirements that most often cause installation delays or extra costs. Confirm them early.

1

Angle Stop Position

4½" – 11¹³⁄₁₆"

Left of toilet centerline. Exact distance depends on model.

What's an angle stop?
2

Electrical Outlet

120V GFCI

Dedicated outlet within 3 feet. 15A circuit recommended.

We can coordinate with a licensed electrician or you can use your own.
3

Rough-in Distance

12"

From finished wall to flange center. All floor-mount models.

The #1 Installation Issue: Angle Stop Location

Traditional toilets have flexible valve placement. NEOREST models don't — the valve must be in a precise location to fit under the skirted design. If yours isn't, we can relocate it, but it's best to know before install day.

NEOREST Models at a Glance

All models include heated seat, bidet, deodorizer, and auto open/close.

Model Angle Stop Distinguishing Features Price Tier
4½" left Best-value entry. Soft, rounded silhouette. EWATER+ cleans wand and bowl. $$
4½" left Sharper architectural lines. EWATER+ adds under-seat cleaning. Slim remote. $$$
11¹³⁄₁₆" left Linear design with metallic trim. Coordinating remote finishes (silver, nickel, black). $$$$
NEOREST NX1 / NX2
NEOREST NX1 / NX2 Luxury
9¼" left Sculptural tankless flagship. Sensor-driven, hands-free. NX2 adds ACTILIGHT self-cleaning. $$$$$

Deep Dives

Expand any section for detailed information.

What is an angle stop?

The angle stop is the shutoff valve on the wall that controls water to the toilet. With standard toilets, placement is flexible. With NEOREST, the valve must sit in a specific zone to fit beneath the skirted base and remain accessible.

What is an angle stop - diagram

Required positions by model

AS / RS
4½" left
LS
11¹³⁄₁₆" left
NX1 / NX2
9¼" left
If the valve is wrong

The toilet may not seat flush, require visible piping, or need skirt modification.

Best time to fix

Before tile and paint. During a remodel is ideal — relocating after is more costly.

What you need

  • 120V GFCI-protected outlet
  • Dedicated 15A circuit (recommended)
  • Within 3 feet of toilet location
  • Positioned to remain accessible but discreet

Most Bay Area homes don't have an outlet near the toilet. If you're remodeling, add it during rough-in. For existing bathrooms, an electrician can typically add one in a few hours.

Why dedicated circuit?

NEOREST units draw 10–15A during heating cycles. A shared circuit could trip breakers, especially in bathrooms with hair dryers or space heaters.

NEOREST installation with angle stop issue

This NEOREST RS installation had the existing angle stop in a traditional location — too far from centerline. The result: additional piping to route the supply, and a slightly less clean finish than a properly planned rough-in.

What we did

  • Rerouted supply line behind the toilet
  • Minor skirt modification for access
  • Completed installation same day

Lesson: It's fixable, but planning ahead avoids extra time and cost.

Lutz Plumbing is San Francisco's only TOTO Authorized Service Representative. We install, service, and repair NEOREST systems every week — not once a year.

  • Factory-trained technicians
  • Genuine TOTO parts for repairs
  • Warranty-compliant installation
  • Showroom at Lutz Bath & Kitchen (Next Gen Premier)
  • One team from selection through service
TOTO ASR

Authorized Service Representative — factory-certified for repair and installation.

Since 1920

Over a century serving Bay Area homes and businesses.

From Here to Installed

1

Book a Site Check

We confirm angle stop, electrical, and rough-in — no surprises on install day.

2

Choose Your Model

Visit our showroom or decide based on specs. We'll confirm compatibility.

3

We Handle the Rest

Professional installation, testing, and walkthrough. Ongoing service available.

Not Sure If Your Bathroom Is Ready?

Book a free site check. We'll confirm requirements and answer any questions — no obligation.

Schedule Site Check
or call (415) 621-4292
TOTO Authorized
Since 1920
San Francisco
Next Gen Premier Showroom