Privacy Policy

Lutz Plumbing Inc. ("Lutz", "we", "us") respects your privacy. This policy explains what information we collect through this website and how we use it.

Information we collect

Information you provide. When you fill out our service request form or email us, we collect the information you share, name, contact information, service address, a description of your plumbing needs, and any photos you choose to upload.

Automatic information. Our site uses analytics (Google Analytics 4) to understand anonymized visitor behavior. We record IP-anonymized session data, pages visited, and referral sources. Our forms use Google reCAPTCHA for spam protection.

How we use your information

• To respond to your service request and schedule work.
• To follow up about completed work, warranty questions, or related services.
• To improve our website, services, and customer communications.
• To comply with legal obligations (tax records, warranty documentation).

Who we share with

We do not sell or rent your personal information. We may share it with trusted service providers (hosting, analytics, payment processing) strictly for the purposes described above, and with legal authorities when required by law.

Your choices

You may request a copy of the information we have on file, correct inaccuracies, or ask us to delete your record (subject to legal record-retention requirements). Email Email us.

SMS consent

If you opt in to SMS communication on our form, message frequency varies based on your service. Reply STOP to opt out at any time. Message and data rates may apply. We do not sell or share SMS opt-in data with third parties.

Contact

Questions? Contact us at Email us or (415) 621-4292.