San Francisco service
TOTO NEOREST Installation
Lutz Plumbing is San Francisco's only Factory-Trained Authorized Service Representative (ASR) for TOTO. That means certified-parts access, warranty-compliant service, and direct tech support from TOTO on every NEOREST installation we touch. We start with a site check to verify angle stop position, electrical, and rough-in, then handle the full install end-to-end.
What this service includes
- Pre-purchase site check: angle stop, electrical, and rough-in verification
- Installation of all NEOREST models (RS, AS, LS, NX1, NX2)
- Warranty claims handled for you, no receipt hunting
- WASHLET add-ons and smart toilet retrofits
- Post-install walkthrough of remote, cleaning cycles, and maintenance
- Factory-Trained Authorized Service Rep (SF's only TOTO ASR)
Why neighbors call Lutz
We've been doing this in San Francisco since 1929. Over the decades we've learned that the best plumbing service has less to do with clever marketing and more to do with showing up on time, diagnosing honestly, and doing the work right the first time.
Every TOTO NEOREST Install job we take on comes with our craftsmanship warranty, fully licensed technicians, and transparent pricing. If you've been burned by the industry before, we hope we'll be the company that restores your faith in it.
Still deciding between RS, AS, LS, NX1, and NX2? Our model-by-model buying guide walks through features, rough-in, and what fits your bathroom.
Our process
- 1Diagnose
We inspect the actual problem with camera or thermal tools where it matters, before we quote anything.
- 2Quote
Written quote before any work starts. Simple jobs get a fixed price; complex ones get a clear scope plus how we'll handle anything we discover along the way. No surprise invoicing.
- 3Fix
Permitted, licensed, and to code. Tidy site management. Done in the smallest number of visits possible.
- 4Warranty
We sign off on our own work. If it's not right, we come back.
Common questions
How quickly can you get here?
We aim to dispatch within a few hours for emergencies across San Francisco, depending on crew availability. Scheduled service is usually available same-day or next-day.
Do you handle permits?
Yes. Every job that requires a permit is permitted by us, signed off by DBI or SFPUC as appropriate, and the paperwork is handed to you when we're done.
What's your warranty?
Craftsmanship is warrantied for one year. Most manufacturer warranties we'll handle on your behalf if an issue comes up.